Terms of Service

Overview

This website is operated by PB Natives. Throughout the site, the terms “we”, “us” and “our” refer to PB Natives. PB Natives offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Processing of Orders

Credit and debit cards are debited before items are sent ou or before services are activated by PB Natives.

Orders are dispatched every Thursday from Thursday 4th July onwards. Orders must be placed by Tuesday at 23:59 to be included in the dispatch run on the Thursday of the same week. If you place an order after this time it will be included in the dispatch run for the following Thursday.

Delivery

Delivery is to be expected when stated but is not guaranteed.

Orders are dispatched every Thursday, via Royal Mail Tracked 24 Service. PB Natives will not accept liability for postal delays due to Royal Mail.

Because my products are perishable, all food sales are final. Orders cannot be cancelled once they have been packed and collected by the courier.

Please inspect the contents as soon as your order arrives. We will need photographic evidence to begin the enquiry process. If photographic evidence is not provided by the customer, PB Natives will not take any further action.

In the unlikely event that your products might be damaged, or spoiled during transit, PB Natives will replace the product(s).

In the unlikely event that you received the wrong product(s), PB Natives will resend the right cookie(s) again.

In the unlikely event that your order is lost in transit, PB Natives will resend your order(s).

We'll refund your order and shipping costs, except in the following cases:

• Failed delivery due to an error in the address provided.
• Failed delivery due to customers not being available to receive their parcel or leave safe place instructions.
• Photographic evidence is not provided by the customer while reporting issues with the order.

Delivery Restrictions

We only deliver within the United Kingdom. In the unlikely event of an order being placed outside of the United Kingdom, a refund will be given to the customer and the order will be cancelled.

Limitation of Liability

Except as specifically stated on this site, neither PB Natives nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid debit and/or credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Returns Non Conforming Products

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non conformity will be required.

Changes in Terms

PB Natives reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on PB Natives web site.